Platinum Food Tours

This page explains our Cancellation Policy. Any person who books or places a booking offer for a tour on the Platinum Food Tour site (“You”) may cancel bookings and receive a refund for cancellations and/or reimbursements pursuant to the following terms and conditions.

How to Cancel a Booking

All cancellations must be initiated by contacting Platinum Food Tours via:

• Emailing info@platinumfoodtours.com

• Telephone: +1.345.916.3698

Standard Policy

You will receive a full refund of the tour price if You cancel at least 15 days before the start date of the tour. Timing is calculated in accordance with the time zone of the tour.

Any Reason Policy Option

You will be refunded the full amount You paid for the cancelled tour, provided You initiate the cancellation ahead of the tour start time. You will not be eligible for any refund if you initiate the cancellation on or after the tour start time. Timing is calculated in accordance with the time zone of the tour.

Unforeseeable Events

You may receive a refund of the tour price if You are prevented from taking the tour because of an unforeseeable event that is out of your control and shows up after the booking (“Unforeseeable Events”). The determination of what constitutes Unforeseeable Events is at the discretion of Platinum Food Tours.

The following is a list of examples of what Platinum Food Tours considers as Unforeseeable Events:
(a) Impersonal events that make it dangerous or impossible to safely undertake a tour, such as: travel restrictions imposed by governments, epidemic disease unusual to an area, war, civil insurrection, strike, extreme weather, earthquake and natural disaster;
(b) A ship that is unable to dock and prevents You from taking a tour identified and marked as a shore excursion tour type on the site;
(c) A flight cancellation if there are no other means to travel to the destination; and
(d) A “Do Not Travel” advisory issued by the US Department of State after a booking is made.

The following do not constitute Unforeseeable Events:
(a) Illness or injury of a tour participant;
(b) Poor weather;
(c) Change of plans;
(d) Oversleeping.

We may require You to provide verification and/or documentation to confirm that You were unable to take your tour if You request a refund under this provision. You may check with Customer Support that the event is an Unforeseeable Event and that You can provide the required documentation before You cancel any booking.

Amendments.

Platinum Food Tours may modify and amend this Cancellation Policy from time to time in its sole discretion. Platinum Food Tours will provide notice to You by posting such changes on the site.

Please contact us if You have any questions about our Cancellation Policy

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